JaiflowRefund & Cancellation Policy
Last updated 8 October 2026
This policy explains cancellation and refunds for the Jaiflow "Pro" subscription.
1. How billing works
Pro is billed per cycle (e.g., monthly) through our payment provider (Opn Payments / Omise). With PromptPay, each cycle is paid manually — there is no automatic charge to your bank account.
2. Cancellation
You can stop your subscription at any time. With PromptPay, simply do not pay for the next cycle — your Pro access remains until the end of the period you already paid for, then returns to the free plan. No cancellation fee.
3. Refunds
Because Pro is a digital service made available immediately, payments are generally non-refundable once a billing period has started. If you are unhappy, please contact us — we review reasonable requests case by case.
4. Exceptions
We will refund duplicate or clearly erroneous charges, and anything required by applicable law. Please contact us within 7 days of the charge at [email protected].
5. How to request
Email [email protected] with your username and the date/amount of the payment. We aim to respond within a few business days.
6. Price changes
If we change subscription prices, the new price applies to your next billing cycle and we will let you know in advance.